It is important for us to know how our customers view us. Our customer service surveys started in March 2009 and continue today.
After each loan origination we send customers a two-question survey asking “How satisfied were you with the way we handled your recent financing?” and “How likely is it you will recommend our company to your business associates?”
We ask them to rate us on a scale of 0 to 10 (0 terrible, 10 excellent). Our historic average is 90% of our customers giving us “excellent” ratings of “8”, “9” or “10.” View our latest survey.
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